Live Chat Software by Hybrid Solutions
RSS Feed
Guarantee receiving your emails
Posted by BahaaAldeen Al Momani on 16 May 2017 11:51 AM

Dear Valeud Customer,

Kindly note that our Firewall blocks any email that contains the following extensions (.exe and .zip), we highly recommend you to avoid sending files with any of these extensions in your email as all email content will get discarded.

This procedure is to assuer recieving your emails properly and get your inquiries resolved without any delay.

Your cooporation is highly appreciated

Best Regards.

Read more »

Ransomeware attack, announcement
Posted by H S on 15 May 2017 10:45 AM

Dear all

Hybrid solutions would like to announce that some of our clients' servers have been infected with a malware that causes mainly old versions of windows OS servers to collapse and suffer from a downtime from a few minutes to few days until it has been reactivated with brand new up to date servers.

Unfortunately this malware is encrypting all server data in a way that the hacker starts extorting his victims to pay a ransom for retrieving decrypting code. A few clients were close to losing some of their data but with the hard work of our support team over the past days and with efforts still carrying on, we have recovered most of our infected clients' servers with their data and those who did not have backup, we succeeded in recovering most of it online and provided offline data and reports for the few cases where their lost data was entered manually.

The good news is that none of our clients needed to contact hackers or pay them a single penny, everything went smooth and is under control, thanks to our team.

With this rare situation, we urge all our clients to keep their servers safe by not accessing them randomly or downloading any non-VertexFX software except the trusted anti-virus, malware or security software and keep taking frequent backup of their data even if they do that by daily job at the same servers or replicating server by online backup. We recommend other levels of offline backup outside the active datacenter completely, as most backup strategists recommend.

We send our appreciation and greeting to HS tech support team who kept their eyes open 24/7 monitoring our clients servers and managed this critical situation with the least losses.

Read more about this ransomware and its world wide attack at


Hybrid Solutions - Administration

Read more »

Reduced Technical support from call Availability | 12th May 2017
Posted by Abdullah Almasharfah on 11 May 2017 08:12 PM

Dear Valued Customer,

Due to maintenance telephone operator, our technical support team phone calls availability will be reduced on 12th May 2017, our technical support will be available on extension 119 only please enter the extension number immediately after choosing the technical support department also technical support will be available at Live ChatHelp Desk, Skype (vertexfx-support) or you may send us mail to

Technical Support Team 


Read more »

Obtain Your Server Backup Frequently
Posted by Rima Zurqan on 09 May 2017 09:13 AM

Dear Our Valued Customer

We highly recommend you to get Backup of your system data from your server frequently to sustain the desired stability and the proper management of your system.

Our technical support team will be available to guide you through the process and how to manage that from your server directly.

Contact us at 




Read more »

Reduced Sales and Technical support Availability | 30th April 2017
Posted by BahaaAldeen Al Momani on 27 April 2017 03:44 PM

Dear Valued Customer,

Due to a holiday of Labors Day, our Sales and technical support teams availability will be reduced on Sunday, 30th April 2017, our sales team will continue from Monday, 1 May 2017 at the usual work days and times, and our technical support team will be available on Sunday, 30th April 2017 at 7 PM GMT.

Read more »

Experience VertexFX Trading at Moscow Financial Expo 2017
Posted by BahaaAldeen Al Momani on 25 April 2017 05:26 PM

Continues Support

Hybrid Solutions Project Manager, Mr. Omar Hanash, will be visiting Moscow, Russia during Moscow Financial Expo that will be held from the 28th April till the 29th April 2017, Radisson Slavyanskaya Hotel, Moscow, Russia.

A presence at Moscow Financial Expo 2017

Continuing our support to our partners, it is our pleasure to have a presence at our partner Ocfam Global Limited's booth 13 at Moscow Financial Expo. Mr. Omar will be glad to involve with any business or technical discussions and to showcase our latest developments and improvements on your favorite platform, VertexFX. For more information about Moscow Financial Expo 2017, please click here

دعم متواصل

سيقوم مدير المشاريع في شركة هايبرد سوليوشنز السيد عمر حنش بزيارة الى موسكو ، روسيا ، وذلك خلال فعاليات المؤتمر المالي والذي سيقام يومي الثامن والعشرين والتاسع والعشرين من شهر أبريل في فندق راديسون سلافيانسكايا موسكو ، روسيا 

نتواجد في معرض موسكو المالي 2017

نحن في شركة هايبرد سوليوشنز دائماً ما نعمل على دعم زبائننا كشريك تكنولوجي و يسرنا أن نكون متواجدين في جناح شريكنا أوكفام غلوبال ليميتد والذي يحمل الرقم 13 في معرض موسكو المالي

نحن على أتم الإستعداد لإجابتكم و مناقشة أرائكم فيما يتعلق بتكنولوجيا فيرتكس إف إكس و سنقوم أيضا بعرض آخر التطويرات على منصتكم المفضلة وذلك من خلال تواجد السيد عمر في المعرض يقام معرض موسكو المالي في الثامن والعشرين والتاسع والعشرين من أبريل في فندق راديسون سلافيانسكايا موسكو ، روسيا ، للمزيد حول المعرض الرجاء النقر هنا

Read more »

Help Desk Software by Hybrid Solutions