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Jan
26
Server Planned Maintenance on 28-Feb-2017
Posted by Mohammad Rahhal on 26 January 2017 12:07 PM

Dear Valued Customer,

On Tuesday, February 28, 2017 between 00:01 AM and 06:00 AM CST, our datacenter operations team will perform a migration to our servers. During this maintenance, servers will be gracefully shut down and moved to a newly configured rack. The event will take place during a scheduled maintenance window between 28-Feb-2017 06:01 UTC (Feb 28, 2017 00:01AM CST) to 28-Feb-2017 12:00 UTC (Feb 28, 2017 06:00AM CST).

Start Date: 28-Feb-2017 06:01 UTC
End Date: 28-Feb-2017 12:00 UTC

Duration: 6 Hours

Upon completion, data center network connectivity and power will be restored. Our IP addresses will be maintained. While the scheduled six-hour maintenance window, our data center anticipate less than 30 minutes of downtime for each affected server. The data center technicians have performed this maintenance several times in data centers and have established a process to minimize the outage period during the moves.

We appreciate your patience during this work and welcome any feedback.

Regards
Technical Support Department


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Jan
22
Demo System Server Changes
Posted by Eyad Alhaj Hammad on 22 January 2017 02:32 PM

Dear Valued Customer,


Pleas note that we’ve changed our demo system to new server, if you are using any service from our demo server like Web Ticker and Market Watch, or Backup Feed Service, please contact our support centre in order to provide you with new information.

 


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Jan
16
Server Planned Maintenance on 19-Jan-2017
Posted by Mohammad Rahhal on 16 January 2017 03:14 PM

Dear Valeud Customer,

As part of data center's continued efforts to enhance customer experience, Network Engineers will be upgrading the firmware and supervisor modules on the routers that provide connectivity to your servers. The event will take place during a scheduled maintenance window between 19-Jan-2017 13:00 UTC (Jan 19, 2017 07:00AM CST) to 19-Jan-2017 15:00 UTC (Jan 19, 2017 09:00AM CST).

Start Date: 19-Jan-2017 13:00 UTC
End Date: 19-Jan-2017 15:00 UTC

Duration: 2 Hours

During this maintenance window we do expect a disruption to customer server and/or VSI network connectivity of a few minutes as the new firmware is being applied. Depending on the services being utilized, some customers may experience multiple disruptions during the maintenance window.

We appreciate your patience during this work and welcome any feedback.


Regards
Technical Support Department


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Jan
9
Order Delivery Timeframe
Posted by Yousef Ibrahim on 09 January 2017 04:40 PM

Dear valued customer and visitor,

We are currently experiencing very high demand in our installation department, as a result system order deliveries will take 5-10 working days instead of 3-5 working days and white label deliveries will take 4-8 working days instead of 2-4 working days.

Apologies for the inconvenience and thanks for your patience.


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Dec
21
Happy Holidays
Posted by Yousef Ibrahim on 21 December 2016 01:02 PM

Dear Valued Customer and Visitor,

We wish you a Merry Christmas and a Happy New Year. May this festive period bring abundance and joy and success in your life and business! We are looking forward to 2017 and we're sure that you are too!

In 2017, we will continue our hard work to improve your preferred trading platform, VertexFX Trader.

We have a great special offer for you that is valid till the end of January 15th, 2017

  • Get a 10% discount on Standard Edition 1 (SE1) and Standard Edition 2 (SE2) plans.
  • Get a 20% discount on Enterprise Edition (EE) plan.

Reserve Your License

We would like to draw to your attention that our Sales and Accounting teams' availability will be reduced on Sunday, December 25th, 2016 and Sunday, January 1st, 2017. Our technical team will be available on both days starting at 4 PM GMT.


عملاؤنا و زوارنا الأعزاء

نتمنى لكم عيد ميلاد سعيد وسنة جديدة سعيدة. نتمنى لكم في فترة الأعياد وفرة من الفرح والنجاح في حياتكم و عملكم. نحن نتطلع إلى عام 2017  و نحن على يقين أنك أيضاً تتطلع لها.

في 2017 ، سنقوم بمزيد من التطوير على منصتكم المفضلة ، فيرتكس إف إكس.

بمناسبة فترة الأعياد ، يسرنا أن نقدم لكم خصومات على خطط فيرتكس إف إكس. هذه الخصومات صالحة لنهاية يوم الخامس عشر من يناير لعام 2017.

* خصم قيمته 10% على خطط ال SE1 و SE2

* خصم قيمته 20 % على خطة EE

إحجز نسختك الان

 

نود أن نحيطكم علماً بأن فرق المبيعات و المحاسبة  لن تكون متواجدة يوم الأحد الموافق الخامس و العشرين من شهر ديسمبر لعام 2016 و الأحد الذي يليه الموافق للأول من شهر يناير لعام 2017. اما فريق الدعم الفني سيكون متواجداً لخدمتكم في هذه التواريخ من الساعة الرابعة بتوقيت جرينيتش


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Dec
15
Data Center Shortage
Posted by Yousef Ibrahim on 15 December 2016 12:17 PM

Dear valued customer and visitor,

At this moment, one of our data centers is experiencing a service shortage; as a result you may experience an issue in logging to VertexFX terminals. We are working on this at a critical stage to resolve the case at the earliest.

We apologize for any convenience this may cause.


Update

We are glad to inform you that the case was resolved and connections are fine now.

We apologize for any inconvenience the service shortage caused.


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